International Orders: Contact your shipping provider via email or phone for an accurate shipping quote or label, including customs, duties, and taxes.

Domestic Orders: Use your carrier’s official shipping calculator to determine accurate shipping costs.

Insurance Coverage: Standard shipping insurance may have coverage limits for artwork, and full-value protection might not be included. Before insuring your artwork, please confirm coverage limits specifically for artworks with your shipping provider. If additional insurance is required, you may need to arrange coverage through a third-party insurer.

CREATING A SHIPPING QUOTE:

To get an accurate shipping quote from your shipping provider, provide the following details to your shipping company:

• Recipient’s Information: Complete address (including postal code and country)
• Sender’s Information: Complete address (including postal code and country)
• Shipping Method: Request multiple quotes if possible (e.g., standard, expedited).

Package Details:

• Size & Weight: Measure and weigh the package accurately.
• Insurance: The artwork must be insured for its full value.
• Signature Requirement: Must require a signature upon delivery.
• Special Handling (if needed): If the artwork is fragile, high-value, or needs extra care, include this in the quote.
• Customs Duties & Taxes (International Only): Request a quote that includes Delivery Duty Unpaid (DDU). The buyer is responsible for paying any applicable duties and taxes upon delivery. The artist is still responsible for shipping the artwork, and the shipping costs will be reimbursed based on the quote provided.
  

After the buyer confirms their purchase and the shipping quote is approved, please proceed with generating the shipping label using the following details:

• Recipient’s Information: Full name, complete address (including postal code and country), and phone/email provided. (Double-check all details before finalizing the label.)
• Sender’s Information: Your full name, address, and phone/email. (Ensure accuracy for return purposes.)

Package Details:

• Size & Weight: Enter the exact package dimensions and weight to avoid additional carrier fees.
• Insurance: The artwork must be insured for its full value.
• Shipping Method Selection: Confirm that the correct shipping speed (standard, expedited, etc.) is selected based on the buyer’s preference.
• Signature Requirement: Ensure the signature upon delivery option is selected.
• Special Handling (if needed): If the artwork requires fragile handling, extra care, or special delivery instructions, make sure this is clearly marked.

Customs Information (International Only):

• Clearly describe the artwork (e.g., Hand-Made Painting: Acrylics on Canvas).
• Declare the value exactly as the purchase price and insured amount.
• Include the correct HS code if required.

Drop-off or Pickup Confirmation: Schedule a pickup or confirm the nearest drop-off location to ensure timely shipping within 7 days of confirmation of the sale.

Once you’ve created the shipping label, please send the following to the Gallery as soon as possible:

• Tracking Number: Ensure that the tracking number is included on the label and shared with the gallery immediately.
• A copy of the paid receipt, clearly showing the breakdown of the total shipping cost.
• If packaging costs were included in the shipping quote, please submit the receipt for the packaging as well.

These details are necessary to accurately reimburse your costs.

If any mistakes or omissions occur in the shipping label that cause delays, misdelivery, or extra costs, you will need to correct them at your own expense.

The shipping quote submitted to Moné must be an official document provided directly by the shipping company, and, if applicable, the insurance provider. This document must include a detailed breakdown of all charges associated with the shipment, ensuring the buyer understands exactly what they are paying for. Informal estimates or screenshots will not be accepted. The quote should clearly outline the following:

• The exact cost for shipping and insurance.
• Any charges for signature confirmation, duties, and taxes.
• A clear indication of the total amount for the shipping quote, including all applicable fees.

This documentation should be comprehensive and transparent, ensuring all costs are outlined so there are no misunderstandings regarding the final payment.

In addition to the shipping breakdown, if packaging costs are included in the quote, they must also be listed separately and a receipt for the packaging must be given for the costs to be reimbursed.

The detailed shipping quote must be submitted to the Gallery via email within 48 hours of the request to ensure the sale proceeds without delay. A timely quote helps us confirm the order quickly and avoid losing the sale.

Once submitted, the shipping quote is final and binding.

All artworks must be shipped DDU (Delivery Duty Unpaid). The buyer is responsible for paying all applicable duties, taxes, and import/export fees upon delivery. When requesting a shipping quote, the artist should ask the shipping company for a rough estimate of duties and taxes and provide it to the gallery. The artist will be reimbursed for the shipping costs upon submission of an official receipt or documentation from the shipping company, clearly showing the shipping charges paid.

Ensuring that your artwork is fully insured while in transit is an important step in protecting both you and the buyer. The insurance should cover the full value of the artwork in case of loss, damage, or theft. If an artwork is not insured, any financial loss will be the artist’s responsibility. Taking the time to secure proper insurance helps ensure a smooth transaction and provides peace of mind for both you and your collectors.

Please note that shipping companies often provide coverage only up to a certain amount for artworks, so it's important to check with them before insuring the full value. In some cases, they may only cover a percentage of the artwork’s value, specifically for art. Make sure to clarify the details with the shipping company to avoid any discrepancies. Alternatively, you may choose a third-party insurer to cover the full value of the artwork.

The insurance and shipping costs will be reimbursed to the artist once the artwork has been delivered to the buyer in satisfactory condition.

If the Artist is unable to provide a shipping quote due to travel, lack of response within 48 hours, or any other reason, the Gallery will first attempt to contact the Artist before generating a shipping quote. If the Artist remains unavailable, the Gallery will determine the shipping quote based on the best available information provided by the Artist, including:

• Artwork size
• Artist’s studio/residence location
• Price of the artwork
• Agreed shipping provider

This Gallery-generated shipping quote will be final and non-negotiable. The Gallery will make reasonable efforts to ensure accuracy and fairness when determining the quote. When the Gallery submits the shipping quote to the buyer, the Artist will also receive a copy. This shipping quote will be an official document provided by the shipping company, detailing all applicable costs.

Once the shipping quote is submitted to the buyer and the buyer accepts, the Artist is responsible for purchasing the shipping label. If the Artist is unavailable to create the shipping label within a reasonable timeframe, the Gallery will inform the buyer of the delay. Depending on the buyer’s preference, the order may either be placed on hold until the Artist is available or canceled. If the order is canceled due to the Artist’s unavailability, the Artist may be subject to administrative fees or penalties, and the loss of sale will be the Artist’s responsibility.

To be reimbursed for shipping costs, the artist must submit a paid receipt from the shipping company that clearly shows the shipping charges, including any packaging costs. If applicable, the artist must also provide a paid insurance receipt, showing the full insurance cost for the artwork. The receipts must demonstrate that the shipping and insurance costs have been fully paid and must match the agreed-upon shipping quote provided to the gallery. Only paid receipts will be accepted for reimbursement.

If the actual shipping or insurance cost, as shown on the receipt, is higher than the quoted amount, the artist is responsible for covering the difference. The gallery will only reimburse the artist for the amount originally quoted and will not pay any additional shipping or insurance costs beyond that.

The receipts must be submitted with the tracking number before shipping the artwork. Failure to provide the paid receipts may result in the artist being ineligible for shipping or insurance reimbursement.

It is the artist's responsibility to obtain and keep the paid receipts, as they are the necessary documentation required for reimbursement. Without the receipts, the artist will not be able to submit a valid claim for shipping or insurance reimbursement.

If the shipping quote provided by the artist is found to be significantly overinflated, and the final receipt reflects a lower actual shipping cost, the gallery will ensure the buyer is promptly refunded the difference. This adjustment is made based on the actual amount paid, ensuring that the buyer is only charged what was legitimately necessary for shipping. This policy is in place to uphold the gallery’s commitment to fairness and transparency, ensuring both the artist and collector are treated equitably.

Payouts will be made in the gallery’s currency (CAD). If the payout is processed in a different currency, the artist understands that exchange rate fluctuations may affect the final amount received. The artist is also responsible for covering any fees related to transferring the payment to their bank account, including currency conversion, transfer fees, or any other associated charges.

If the artist's currency differs from CAD when obtaining a shipping quote, the reimbursement amount will be adjusted according to the exchange rate at the time of payment. Once the buyer has received the artwork, which may take up to a couple of weeks, the reimbursement will be processed in CAD, based on the current exchange rate at that time. This ensures the artist receives the reimbursement aligned with the prevailing rate at the point of payment.

If you have questions about quotes, shipping, or customs; your shipping provider is the best resource; they can assist with all the details. For customs-related inquiries, look for a dedicated contact or email on their website. We recommend reaching out to your provider ahead of time to get the necessary information. Having this set up before we ask for your shipping quote will help ensure everything goes smoothly.