When an order is placed, you'll obtain a shipping quote from your carrier to provide to Moné.

For Domestic Orders: Use your carrier's official shipping calculator (UPS, FedEx, USPS, etc.)

For International Orders: Contact your shipping provider via email or phone for a quote that includes customs documentation.

Information to provide your carrier:

Recipient Details:

• Full name
• Complete address (including postal code and country)

Sender Details (your studio):

• Full name
• Complete address (including postal code and country)

Package Details:

• Dimensions (length × width × height)
• Weight
• Declared value (full sale price of artwork)

Shipping Requirements:

• Insurance
• Signature required upon delivery
• Shipping method (standard, expedited, etc.)
• Special handling if needed (fragile, high-value, oversized)

International Orders Only:

• Request Delivery Duty Unpaid (DDU) (buyer pays customs/duties/taxes)
• Include HS code for artwork if required

To ensure a seamless transaction and timely delivery, please submit your shipping quote to Moné Gallery within 48 hours of the request. Prompt submission allows us to confirm the order with the collector and maintain momentum in the sale.

Accepted Quote Formats:

• Official carrier quote (email or PDF from UPS, FedEx, USPS, DHL, etc.)
• Flat rate (if you maintain a standard shipping rate for comparable works, provide the rate with context: e.g., "$75 flat rate for large-scale canvases")
• Carrier calculator estimate with itemized costs

Your quote should include:

• Shipping cost
• Carrier and service level (e.g., FedEx Express, UPS Ground)
• Insurance coverage (if applicable)
• Additional services (signature confirmation, white-glove handling, packaging, etc.)
• Total shipping cost
  

If packaging materials are included in your quote: Itemize packaging costs separately and provide an estimate. We may request a receipt after shipment to verify costs for reimbursement.

Once approved, the shipping quote is final and binding and will be included in your final payout.

After the purchase is confirmed and your shipping quote is approved, you will generate the shipping label with your shipping provider using the following details:

Recipient Information:

• Full name
• Complete address (including postal code and country)
• Phone number and email
• Double-check all details before finalizing the label

Sender Information (your studio):

• Your full name
• Complete address
• Phone number and email
• Ensure accuracy for return purposes

Package Details:

• Size & Weight: Enter exact package dimensions and weight to avoid additional carrier fees
• Insurance Coverage: (If applicable)
  Shipping Method: Confirm the correct shipping speed (standard, expedited, etc.) based on the buyer's preference
• Signature Requirement: Ensure signature upon delivery is selected
• Special Handling (if needed): Mark clearly if the artwork requires fragile handling, extra care, or special delivery instructions

Customs Information (International Orders Only):

• Clearly describe the artwork (e.g., "Hand-Made Painting: Acrylics on Canvas")
• Declare the value exactly as the purchase price and insured amount
• Include the correct HS code if required

Drop-off or Pickup: Schedule a carrier pickup or confirm the nearest drop-off location to ensure timely shipping within 7 days of sale confirmation.

SUBMIT TO MONÉ

Once the shipping label is created and the artwork ships, send the tracking number to Moné Gallery the same day so we can notify the collector.

IMPORTANT

If any mistakes or omissions in the shipping label cause delays, misdelivery, or extra costs, the artist will be responsible for correcting them at their own expense.

All artworks must be shipped DDU (Delivery Duty Unpaid). The collector is responsible for paying all applicable duties, taxes, and import/export fees upon delivery.

You are only responsible for shipping costs. Customs fees are the collector's responsibility and are not included in your shipping quote.

Insuring your artwork during transit protects both you and the collector in case of loss, damage, or theft. If you choose not to insure your artwork, you will be responsible for any financial loss that occurs during shipping. Securing insurance helps ensure a smooth transaction and provides peace of mind for everyone involved.

A note on carrier insurance: Many shipping carriers offer insurance, but coverage for fine art can vary. Some carriers have limits on artwork coverage or only insure a percentage of the declared value, even if their website suggests full-value insurance is available.

Before purchasing insurance, confirm directly with your carrier that your artwork will be covered at its full sale price. If their coverage is insufficient, third-party art insurers can provide additional protection.

If you have questions about quotes, shipping, or customs; your shipping provider is the best resource; they can assist with all the details. For customs-related inquiries, look for a dedicated contact or email on their website. We recommend reaching out to your provider ahead of time to get the necessary information. Having this set up before we ask for your shipping quote will help ensure everything goes smoothly.